Cookie policy

Cookie Policy

Last updated: September 2026

This Cookie Policy explains how Vividsound ("we", "us", or "our") uses cookies and similar technologies on vividsound.nl. This policy is not legal advice. For questions, contact us.

1. What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function correctly, remember your preferences, and provide information about how the site is used. We also use similar technologies such as local storage and pixels.

2. Who manages cookies on this site?

Vividsound operates this store on the Shopify platform. Shopify acts as a data processor and sets certain cookies necessary for the platform to function. Some third-party services we use may also set cookies on our behalf. You can manage your preferences through the consent banner shown on your first visit.

3. Categories of cookies we use

3.1 Essential (strictly necessary)

These cookies are required for the store and checkout to operate. They cannot be disabled.

  • Shopify session & cart — Maintains your shopping cart, login session, checkout progress, and fraud prevention. Set by Shopify.
  • Shopify Payments & Shop Pay — Required to process payments and remember payment preferences. Set by Shopify.
  • Checkout Blocks — Supports payment and delivery customisations at checkout. Set by Shopify / Checkout Blocks app.
  • Search & Discovery — Enables on-site product search and filtering. Set by Shopify.
  • Translate & Adapt — Remembers your selected language and locale. Set by Shopify.
  • Cookie consent — Stores your consent choices so we do not ask again on every visit. Set by Shopify's Customer Privacy API.

3.2 Analytics

These cookies help us understand how visitors use the site so we can improve it. They are only set if you consent.

  • Microsoft Clarity — Records session replays and heatmaps to help us improve usability. Data is processed by Microsoft Corporation. See Microsoft Privacy Statement.
  • Shopify Analytics — Tracks pageviews, sessions, and conversion data within the Shopify platform to help us understand store performance. Set by Shopify.

3.3 Marketing & reviews

These cookies support our review and customer communication programmes. They are only set if you consent or when triggered by a verified purchase interaction.

  • Judge.me Reviews — Enables review widgets and review-request emails after a purchase. Data is processed by Judge.me. See Judge.me Privacy Policy.
  • Trustpilot Reviews — Displays Trustpilot review widgets and may send post-purchase review invitations. Data is processed by Trustpilot. See Trustpilot Privacy Policy.
  • Shopify Messaging (Inbox) — Enables the live-chat widget. Data is processed by Shopify.

3.4 Functional (fulfilment & logistics)

These technologies are used server-side or within the checkout/admin for order fulfilment and are not set as browser cookies on your device.

  • MyParcel NL — Used by us to generate shipping labels and manage delivery. No browser cookies are set for visitors.
  • DeliveryMatch — Used by us to match orders with carriers. No browser cookies are set for visitors.
  • Shopify Flow — Internal automation; no browser cookies are set for visitors.

4. Your consent choices

When you first visit our store, a consent banner will ask for your permission to place non-essential cookies. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Withdraw or change your consent at any time by clicking the "Cookie settings" link in the footer of our site

Essential cookies will always be active because they are required for the store to function.

5. Managing cookies in your browser

You can also delete or block cookies through your browser settings. Please note that blocking essential cookies may prevent parts of the store — including checkout — from working correctly. For guidance, see your browser's help documentation.

6. Our legal basis (EU / EEA visitors)

We are based in the Netherlands and serve customers across the European Union. For visitors in the EU/EEA, we rely on your consent (GDPR Article 6(1)(a)) for analytics and marketing cookies, and on our legitimate interests and/or contractual necessity (GDPR Article 6(1)(b) and (f)) for essential cookies required to fulfil your order.

7. Changes to this policy

We may update this Cookie Policy when our services or applicable law change. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

8. Contact

If you have questions about how we use cookies, please contact us.